Support | VGS

Your VGS account

What is a VGS account?

One free account from Visora Gaming Services (VGS) for every VGS game and this website. It holds your player name, friends, stats, achievements, leaderboard scores and anything you buy.

I already have a TweakerVille account. Do I need a new one?

No. TweakerVille accounts are VGS accounts. Sign in here with the same username and password.

How do I sign in inside a game?

In TweakerVille, log in on the home screen with your VGS username and password. In TweakerVille LITE, open VGS Account on the main menu and log in there: your LITE progress then saves to your account and follows you to any device.

I forgot my password

Go to Forgot password and enter your username and the recovery code you saved when you created the account. You'll get a new recovery code; save that one too. If you've lost the code as well, email us with your username.

How do I change my player name or password?

How do I delete my account?

Email team@visoravgs.com with your username. We'll delete the account and its data, including friends, chat, scores and purchase entitlements.

Purchases

I bought something but don't see it in the game

Items unlock within a minute of payment. Make sure you're logged in to the game with the same account you bought with, then reopen the Store or restart the game. Your Purchases page shows everything your account owns.

Where's my receipt?

Stripe emails a receipt to the address you enter at checkout. Your order history is on your Purchases page.

Can I get a refund?

Email team@visoravgs.com with your username and the date of the order. Refunded items are removed from your account.

Games

Windows warns about the TweakerVille installer

The installer isn't code signed yet, so Windows SmartScreen may show "Windows protected your PC". Choose More info, then Run anyway.

How do I report a bug?

Email team@visoravgs.com with what happened, which game and version, and a screenshot if you can.